Why choose Jigowatt for website maintenance and support?
- Peterborough-based team, with local meetings by appointment
- 17+ years building and supporting WordPress websites
- 100+ WordPress sites under management
- Automatic updates with sensible safeguards
- Backups, uptime and basic security monitoring
- Support for fixes, improvements, training and ongoing development
- Ongoing SEO support available where visibility needs improving
Businesses looking for website support in Peterborough often choose Jigowatt because we combine WordPress maintenance, development, hosting and SEO experience in one team.
Need to start from scratch? Our Web Design Peterborough team specialises in bespoke WordPress websites built using Elementor and custom development.
Free website health check and report
Not sure what your website needs? We can run a free website health check and provide a short report with clear priorities. This gives you a practical view of your site’s current condition, including update status, basic security, performance issues and areas that may need attention.
What the health check includes
- WordPress, theme and plugin review
- Update status check
- Backup and basic security checks
- Page speed and performance red flags
- Key functionality checks, such as forms or checkout
- Indexing and keyword visibility snapshot
- Clear next steps, prioritised by importance
How our website maintenance works
Automatic updates, with support available when needed
We use automatic updates to keep WordPress core and supported plugins current where appropriate. This reduces routine admin, helps maintain security and keeps your website compatible with changing software and hosting environments.
For more complex WordPress websites, ecommerce stores or sites using critical plugins, we may recommend staged testing or a more controlled update process.
What is included as standard
- Automatic updates for WordPress core and supported plugins
- Uptime and basic security monitoring
- Regular backups, so restores are possible if required
- A clear escalation route if something looks wrong
- Advice where staged testing or additional checks are recommended
- Support for fixes, improvements, training and ongoing development
If your site needs more than maintenance, our Web Design Peterborough team can also support rebuilds, new WordPress websites and larger improvement projects.
When support charges apply
Support is billed when hands-on work is required
Automatic updates help with routine maintenance, but they do not remove the need for occasional fixes or improvements. Some updates can conflict with themes, builders or plugins. Other issues can be caused by hosting changes, third-party scripts, form integrations, tracking tools or user edits.
Support is billed for:
- Investigating and fixing issues after an update
- Plugin conflicts, layout breaks and functionality errors
- Form problems, email delivery issues and tracking fixes
- Content updates, layout tweaks and new sections
- Performance work and technical improvements
- WordPress training and practical guidance
- SEO support, content updates and internal linking improvements
- Restore work if a backup needs to be used
This gives you access to experienced Peterborough WordPress website support without paying for unnecessary work when your site is running smoothly.
Our support packages can also include ongoing SEO support
Support options: website care plans or hourly support
Automatic updates reduce routine maintenance. When issues or changes require hands-on work, support is available on a monthly retainer or at our standard hourly rate.
Monthly website care plan
Our monthly support retainer works as a flexible website care plan for businesses that need regular help, priority access and ongoing improvements.
The retainer runs on a rolling basis, with a minimum of 3 hours per month. Retainer time is billed at £90 + VAT per hour. Our standard hourly rate is £95 + VAT per hour.
The retainer gives you access to:
- Priority support
- Ongoing website improvements and development
- Troubleshooting and fixes when updates cause issues
- Content updates and new sections
- Performance improvements
- SEO support and Search Console actions
- Online training and practical guidance
Hourly WordPress support
If you only need occasional help, we can support you on an ad hoc basis at £95 + VAT per hour. This is suitable for one-off fixes, small changes, investigations and advice without an ongoing commitment.
Hourly support is useful if you need a specific issue checked, a small update completed, or a second opinion before deciding whether a monthly care plan is worthwhile.
Backups and recovery
Backups are your safety net. If an update, edit, plugin conflict or hosting change causes a problem, we can restore the website and then apply the right fix.
Recovery work is billed as support time, but regular backups make the process more controlled and reduce the risk of losing important website content or functionality.
WordPress hosting and maintenance
Maintenance and support can be provided whether or not your website is hosted with us. If you host elsewhere, we can still review and support your WordPress site.
If you prefer everything in one place, we also offer managed WordPress hosting and maintenance options. This can bring hosting, updates, backups, monitoring and support together under one team, making it easier to manage your website long term.
Ongoing SEO support
A well-maintained website should also be easy to find. If your site needs search visibility improvements, we can combine website maintenance with ongoing SEO support.
This can include Search Console reviews, metadata updates, page improvements, internal linking, technical SEO fixes, content updates and performance work. For larger search projects, see our dedicated SEO services Peterborough page.
Website maintenance and support case studies
Frequently asked questions about website maintenance and WordPress support
Do you support WordPress sites you did not build?
Yes. We can take over support for many WordPress websites after a short review of the theme, plugins, hosting setup, update status and any known issues.
If updates are automatic, what am I paying for?
Automatic updates help keep the site current, but they do not cover everything. You are paying for monitoring, backups, escalation, technical support, troubleshooting and practical help when something needs fixing or improving.
Is the health check really free?
Yes. The health check is free and gives you a short report with practical next steps. There is no obligation to move onto a retainer or support plan afterwards.
How do website care plans work?
Our website care plans are based on a monthly support retainer. You have a set minimum number of support hours each month, which can be used for fixes, updates, advice, training, improvements or development work.
Can you help with improvements as well as fixes?
Yes. Support time can be used for content updates, new page sections, layout changes, form improvements, performance work, SEO updates, tracking fixes and new functionality.
Do you offer website support in Peterborough?
Yes. We provide website support Peterborough businesses can use for WordPress maintenance, fixes, updates, hosting, SEO improvements and ongoing development. Meetings are available locally by appointment.
Do you provide WordPress hosting and maintenance?
Yes. We can provide WordPress maintenance independently or alongside managed hosting. If you want one team to look after hosting, updates, backups, monitoring and support, we can advise on the best setup.
Can you help if an update breaks my website?
Yes. If an update causes a layout issue, plugin conflict or functionality problem, we can investigate and apply the right fix. Where required, we can also restore from backup before resolving the cause.
Do you support ecommerce websites?
Yes. We support WooCommerce websites, including updates, troubleshooting, product page improvements, checkout issues, performance work and general WordPress support.
Request your free website health check
If you would like a clear view of what your website needs, request a free health check and we will send a short report with practical next steps.
We can review update status, plugins, performance, backups, security basics, key functionality and search visibility, then advise whether you need occasional support, a monthly care plan, hosting improvements or a larger website project.
What the health check includes
- WordPress, theme and plugin review
- Update status check
- Backup and basic security checks
- Page speed and performance red flags
- Key functionality checks, such as forms or checkout
- Indexing and keyword visibility snapshot
- Clear next steps, prioritised by importance