Support

Don’t worry, we’re here to help. We never like to hear that you’re having trouble with your website, which is why we offer multiple support packages to make sure you’re never left wondering what to do when something goes wrong.

Monthly Retainer

Monthly retainers are becoming a popular choice for our key clients – in fact the latest count is 14 of them. The benefits are numerous and proving a valuable aspect of the smooth running of our customers’ day to day businesses.

Trust

They are a result of already working together for a long period of time; building up an understanding of what we can do, at a consistently high standard and the trust that hours worked will be hours charged. Larger projects are always quoted for however and timescales agreed avoiding any shocks, confusion and missed deadlines down the line.

Value

Retainer customers get priority too [as well as a discounted hourly rate] and are assured that we’ll respond usually within minutes and carry out work and support needed quickly and effectively. We review our agreements regularly so that what you pay is what you need and use – and of course hours not used are carried forward. We’re always flexible.

Communication

Many customers use our online project management tool Basecamp – listing projects, assigning tasks, deadlines and estimates; then throughout the task for comments, uploading content or images and final signing off. We also issue reports after month end using our our accounting software FreeAgent – listing work carried out and a balance of hours utilised and carried forward.

Planning

Working with customers on an ongoing basis can help to highlight trends, identify training or business needs and help to formulate budgets. Plus having a flexible resource means our clients can utilise one member or the whole team depending on requirements without the need to invest in a permanent in-house resource.

Consistency

Utilising more than one service that Jigowatt provide makes a retainer agreement even more attractive. If your promotion involves a print ad, a targeted email campaign, adding a section on your website and promoting on social media it covers everything we do. Also being managed by one team mean the message and brand styling will be consistent across all elements.

Pride

There’s an enormous sense of pride that comes from working with either a start-up business and being part of its growth and success or an established company that has become disillusioned with their current supplier and chooses to utilise our skills, experience and flexibility.

WordPress Plugin Updates

If you don’t know already, it’s extremely important to make sure your website is kept up to date. Not only does this keep your site as secure as it can be, but it also means you’ll receive the latest featured WordPress and your plugins have to offer.

“What's the next step?”

It’s simply to get in touch. We find it’s best to talk through your ideas then decide on a plan to get the right solution for you.
Jigowatt.co.uk uses cookies to make the site simpler. Find out more about cookies.